Contact & customer support

An idea to build.
A question to solve.

Talk to us about your next project, or reach our support team for Crew Ride booking, payment and customer-service questions.

Support hours

8:00 AMto midnight.

Indian Standard Time · IST

Resolution target24–48 hours

Business enquiries

For your
next big idea.

Websites, mobile apps, custom software and partnerships. Tell us what you want to build.

Customer support

For Crew Ride booking questions, payments, cancellations, refunds and customer complaints.

Support & complaints

Complaints acknowledged within 48 hours.
Resolution target: 24–48 hours.

01
Share the details.
Email with the subject “Crew Ride support” or “Complaint”. Include your name, contact details, booking/payment references and a short description. Attach relevant receipts with sensitive details removed.
02
Review & follow-up.
Our team reviews the information and may request supporting details. If coordination with a driver or payment provider takes longer, we will share a status update and the next steps.
03
Escalate if needed.
If the issue remains unresolved, reply to the same email thread requesting escalation to company management. Bank crediting of approved refunds follows a separate timeline.

Keep your information safe. Never send card numbers, CVV, OTPs, passwords or UPI PINs.

Grievance contact

Support Lead

The company behind the work

CIN: U62099UP2026PTC253046

Registered office

C/O Ashish Kumar Singh, Allahabad Road, Karwi, Banda, Uttar Pradesh, 210205, India